Returns & refunds

You may request cancellation of a preorder before it is dispatched by emailing support@areodesk.com with your order number. If the order has not entered fulfilment, we will cancel it and refund the amount paid to the original payment method.

Once an order has entered fulfilment, we may not be able to stop or redirect it. In that case, the return process below applies where available. This does not affect statutory cancellation rights that apply to you.

If you are entitled to cancel or return an item, contact us before sending it back. We will provide the return address and instructions. Please include proof of purchase and return the product with its accessories and, where reasonably possible, its original packaging.

• Do not send a return to any address without our written instructions.
• You are responsible for taking reasonable care of a product while it is in your possession. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to inspect it.
• Unless we agree otherwise or the law requires it, you are responsible for return postage and for using an appropriately tracked, insured service.

Contact us promptly with your order number, a description and photos or video where helpful. We may ask for reasonable troubleshooting, inspection or return before confirming the remedy. Where the law requires it, you may be entitled to repair, replacement, price reduction or refund. Nothing here limits those rights.

Approved refunds are made to the original payment method. Timing depends on the payment provider and, where applicable, receipt of the returned item or evidence it has been sent. We may withhold a refund until permitted return conditions have been met, where the law allows.

To start a cancellation, return or fault assessment, email support@areodesk.com. Read our Terms of service and Shipping policy for related information.