Terms of service

These terms are between you and Pixlumo Labs ("Pixlumo", "we", "us" or "our"). They apply to our websites, physical products, companion software, firmware, content, integrations and support services (together, the "Services").

For order or legal enquiries, contact us at support@areodesk.com. If you buy as a consumer, nothing in these terms removes rights that the law says cannot be removed.

Submitting an order is an offer to buy. We accept it only when we send an order confirmation or dispatch confirmation, as applicable. We may decline or cancel an order before dispatch where reasonably necessary, including for an obvious pricing or listing error, suspected fraud, supply constraints, delivery restrictions, or where we cannot fulfil it. If we cancel after payment, we will refund the amount paid for the cancelled order.

Preorder, production and delivery dates are estimates, not guarantees. We may change specifications, components, packaging or delivery arrangements where this does not materially reduce the product's functionality, or where reasonably necessary for supply, safety, legal or technical reasons. Your statutory rights remain unaffected.

Prices, currency, taxes, delivery charges and applicable payment terms are shown before checkout. You must provide accurate payment, billing and delivery information. We use third-party payment processors; their terms may also apply to the payment transaction.

We may correct genuine pricing, availability or description errors. If an error affects your order, we will give you the option to proceed at the corrected price or cancel for a full refund before we dispatch.

Subject to these terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the software supplied with your Pixlumo product for its intended purpose. We retain all rights not expressly granted to you.

We may issue firmware, security, compatibility and feature updates. Some updates may be required to keep a device secure or interoperable. Features may depend on a supported device, internet connection, current software version and third-party availability.

You are responsible for activity through your account and for pairing only devices you own or are authorised to manage. Keep your login credentials secure and let us know promptly if you suspect unauthorised access.

You keep ownership of content you upload or configure. You give us a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt, transmit and display that content only as needed to provide, maintain and improve the Services. You confirm that you have the necessary rights to that content.

You must not, and must not help anyone else to:

• reverse engineer, decompile, bypass or interfere with the Services, firmware, security controls or usage limits except where the law expressly permits it;
• use the Services unlawfully, infringe another person’s rights, or upload unlawful, harmful, malicious, abusive or infringing content;
• access another person’s device, account, integration or data without permission;
• use the Services to create a safety-critical, emergency, navigation, financial-trading, medical or other high-risk system; or
• resell, rent, sublicense or commercially exploit the Services unless we have agreed in writing.

The Services may display third-party or publicly sourced information, including transport, flight, weather, sport, market, calendar and media data. That information can be delayed, incomplete, unavailable or inaccurate. It is provided for personal, general-information display only and must not be relied on for travel, safety, emergency, investment, professional or other consequential decisions.

Third-party services, applications and data providers may change or withdraw access at any time. We are not responsible for their content, availability, acts or omissions. Their own terms and privacy policies may apply.

The Services, software, firmware, designs, documentation, names, logos and content we provide are owned by us or our licensors and are protected by intellectual-property laws. These terms do not transfer ownership of any Pixlumo intellectual property to you.

Our Returns policy and Shipping policy form part of the information provided with your purchase. They explain our voluntary preorder cancellation process and how to contact us about returns.

Depending on where you live and what you buy, you may have cancellation, repair, replacement, refund or other consumer rights. Those rights are not limited by these terms. Where the law allows it, we may require proof of purchase, return of the product and reasonable inspection before providing a remedy.

To the fullest extent permitted by law, the Services are provided "as is" and "as available". We do not promise that they will be uninterrupted, error-free, secure, compatible with every device or network, or available indefinitely. We do not make warranties beyond those expressly provided in writing or required by law.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your mandatory consumer rights.

Subject to that, we will not be liable for indirect or consequential loss, loss of profit, revenue, business, goodwill, anticipated savings, data or opportunity, or loss arising from third-party data, services, networks or integrations. Our total liability relating to the Services will not exceed the amount you paid us for the affected product or Service in the 12 months before the event giving rise to the claim.

We may suspend or end access to the Services where we reasonably believe there is misuse, a security risk, a legal requirement, a third-party restriction, or a breach of these terms. You may stop using the Services at any time. Sections that by their nature should continue will survive termination.

We may update these terms. The latest version will be posted here with a new "Last updated" date. If a change is material, we will take reasonable steps to notify affected users where appropriate. Continued use after the effective date means you accept the updated terms.

These terms are governed by the laws of England and Wales. Courts in England and Wales will have exclusive jurisdiction, except that consumers may bring a claim in the courts of their usual residence where mandatory law allows it.

Questions about these terms should be sent to support@areodesk.com.