How can we help?

Email support@areodesk.com and include the details that let us find your order or reproduce the issue. We aim to respond within two business days, but response times can vary during launches, holidays and unusually busy periods.

Please do not send payment-card details, passwords or other sensitive credentials by email. Support is provided in English unless we agree otherwise.

• To check an order, use the link in your order email or visit order tracking with your order reference.
• Before dispatch, contact us promptly if you need to correct a delivery address or request a preorder cancellation. We cannot promise a change once an order has entered fulfilment.
• Production and delivery estimates can change. The latest delivery information is on our Shipping policy.
• For refunds and returns, see our Returns policy. Your statutory consumer rights are not affected.

Before writing, restart the product and the local network connection, check power and cables, and make sure the companion software is current. If the issue remains, send:

• the product name and, if available, device ID;
• a short description of what you expected and what happened;
• the date and time of the issue, plus any error message; and
• a photo or short video if it helps show the problem (with private details removed).

We may ask you to perform reasonable troubleshooting steps, provide proof of purchase, or return a product for inspection where the law allows. Do not open, modify or attempt unsafe repairs to a product unless we have instructed you to do so in writing.

If your product arrives damaged, develops a fault, or does not match its description, contact us with your order details and photos where possible. We will assess the issue and explain the available remedy. Any written manufacturer warranty applies in addition to—not instead of—rights you may have under applicable consumer law.

Pixlumo features rely on hardware, firmware, local internet access and third-party data services. We will work to resolve verified service issues, but cannot guarantee uninterrupted availability or support for every third-party service, network or configuration. See our Terms of service for further detail.